Frequently Asked Questions

All of the fees displayed on the website are per vehicle, not per person.

It’s only possible to pay online by using a credit or debit card (Mastercard, Visa). With the safety offered by the Kutxabank Cajasur Bank.

You can make reservations up to 4 hours in advance. Confirmation is immediate.

 

Your reservation in private and you will not be sharing the vehicle you reserved with anyone.

If you have made a reservation to be picked up at the airport, the driver will be waiting for you at the airport hall, holding a sign with your name on it.

You need not worry, our driver is aware of your flight number and will be responsible for knowing which terminal your plane will be landing at.

 

Yes, all of our vehicles are properly licensed. We are also covered by the mandatory insurance.

Don’t worry; the driver will be aware if your flight gets delayed since we have the means to get that information. Nonetheless, if you wish, you may send us an SMS or e-mail.

Tipping is optional; if you feel the driver deserves it, you may tip him.

You won’t have to. Our drivers will help you with your luggage.

Our vehicles are prepared for it, but if you bring a large quantity of luggage you should notify it on the reservation.

You may bring your own car seat, but our company is equipped with baby car seats.

Smoking in public vehicles is forbidden by law.

If your luggage is delayed for any reason, (loss, breakage etc) you must tell us on the phone +34 952 52 6248 and we will notify the driver.

The driver will wait for you at the arrivals terminal, for a maximum of 40 minutes once the flight is landed. If you are late for any other reason, we will be forced to charge you an extra between € 15 and € 25 for the delay.

It’s quite easy, just send an e-mail to info@nerjaholidayrentals.com with your reservation number and the changes you wish to make and we will re-send you the modified reservation within a few minutes.

You may do so by sending an e-mail to info@nerjaholidayrentals.com or over our Online Chat, with your reservation number +34 952 52 6248.

There is no charge for cancelling the reservation over 24 hours in advance, but under 24h in advance we may reimburse 50% of the cost.

Yes, you may make the reservation by e-mail at info@nerjaholidayrentals.com or by phone at +34 952 52 6248.

Payment of the reservation should be made to the driver with your credit card, debit card or cash, as you prefer.